Collections
Winter Haven, FL
Full Time
Mid Level
Summary:
This role is responsible for monitoring customer invoices through the McLeod Powerbroker system and resolving any matters to facilitate payment of any outstanding invoices in a timely manner. This position will be responsible for maintaining accurate records and assisting with other carrier and customer activities as required. This role will also be responsible for building and maintaining client relationships to ensure excellent customer service and to ensure that their accounting expectations and needs are met.
Responsibilities:
Requirements:
Required:
This role is responsible for monitoring customer invoices through the McLeod Powerbroker system and resolving any matters to facilitate payment of any outstanding invoices in a timely manner. This position will be responsible for maintaining accurate records and assisting with other carrier and customer activities as required. This role will also be responsible for building and maintaining client relationships to ensure excellent customer service and to ensure that their accounting expectations and needs are met.
Responsibilities:
- Monitor accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to collect the overdue amount.
- Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
Requirements:
- Familiarity with basic accounting principles and procedures.
- Ability to deal with claims, collections and settlements.
- Solid data entry skills with regard to speed and accuracy.
- Intermediate MS Excel & Word skills.
- A self-starter with the ability to work in a fast-paced office setting.
- Organization, accuracy and attention to detail.
- Excellent written, verbal, and presentation skills.
Required:
- 1-2 years of experience working in Accounts Payables or Accounts Receivables.
- Minimum of 1 year of transportation or logistics experience.
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